AionCX documentation - AionCX Documentation

AionCX connects the intelligence and daily work of your contact center. Use Atlas to plan staffing, review quality, understand customer needs, and maintain knowledge. Use Mach-1 to turn recordings into usable results and forecast from numerical history.

Start using Atlas

Find your workspace, the tools for your role, and your first operational task.

Transcribe your first recording

Send audio through Build, follow processing, and inspect the transcript.

Follow the Mach-1 pipeline

Move from transcription and speaker attribution to findings, evaluations, evidence, and forecasting.

Connect an AI agent

Find the right documentation, credential, and tools for an authorized task.

Choose the job

Your job	Start here
Forecast demand and prepare a schedule	Resource Management
Review a conversation or quality evaluation	Review interactions and evidence
Edit, review, and publish knowledge	Knowledge Operations
Analyze an existing transcript	Classification, extraction, and evaluation
Predict future values from a numerical series	Mach-1 forecasting
Build an integration	API overview

What you need

Atlas tasks require access to the selected workspace and the permissions for that work. Your navigation shows the pages available to your role. Mach-1 starts in AionCX Build. Build provides workspace setup, conversation submission, source connections, credentials, results, and usage. Applications and agents use the corresponding REST or MCP interfaces. Use the glossary when you need a definition. The Atlas concepts explain the underlying model for developers extending the platform.