> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aioncx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Atlas and the five Agencies

> Find the Atlas workflows for staffing, quality, customer intelligence, workforce development, and knowledge operations.

Atlas brings the work of running customer operations into one platform. Its five Agencies describe the operational jobs; the application groups the screens you use under Workforce, Quality, Conversations, Analytics, Knowledge, and Work.

| Agency | What you use it for | Where to begin |
| - | - | - |
| Resource Management | Forecast demand, calculate staffing, prepare schedules, and compare delivery with the plan | [Prepare a staffing plan](https://docs.aioncx.com/atlas/resource-management.md) |
| Performance Assurance | Review evaluations and their supporting conversations, then address issues | [Review interactions and evidence](https://docs.aioncx.com/atlas/review-interactions.md) |
| Customer Intelligence | Examine contact reasons, scenarios, repeat interactions, and customer needs | [Inspect findings and source evidence](https://docs.aioncx.com/atlas/review-interactions.md#inspect-findings) |
| Workforce Development | Use observed performance and relevant knowledge to support coaching and onboarding | Begin with an evidenced need, the relevant knowledge, and assigned follow-up in Work |
| Knowledge Operations | Maintain articles, reviews, published versions, and supported delivery destinations | [Edit and publish knowledge](https://docs.aioncx.com/atlas/knowledge-operations.md) |

## Find the right screen

Select a product in the left rail to see its pages. Use **Search Atlas** with Command K or Control K to find a destination. **Admin Center** contains workspace configuration, access, integrations, calendars, and other administration.

Your role and enabled workspace features determine what appears. Ask a workspace administrator for the specific task you need to perform if a page is unavailable. Switching workspace changes the data and configuration you are working with.

## Work from evidence

A finding describes what was observed in a source. An evaluation applies a particular form or Definition. A forecast predicts a particular metric over a time window. Open the source, scope, version, and status before using any of these to make a decision.

For example, a reported promise to call a customer on Friday is evidence of a commitment. Confirm its later completion through the relevant operational record.

## First task

Choose one result to produce: a reviewed conversation, a staffing plan, or an approved article. Follow that guide through its final saved state. You can then connect related work through the same workspace.

Developers and external agents can use the [published API and MCP interfaces](https://docs.aioncx.com/api-reference/overview.md) for the operations covered by those contracts.


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